Terms of Service

Last updated 2026-10-27

1. The agreement

These Terms of Service (the “Terms”) are an agreement between the company that operates showpath (“showpath”, “we”, “us”) and the Customer (“you”) for a showpath workspace. The Customer is:

• the organization, if you create a workspace on behalf of a company or other organization, or with an email address on a domain it controls. You confirm that you have authority to bind it. If you do not have that authority, do not create the workspace on its behalf; you may create one for yourself instead;
• you as an individual, if you create a workspace for your own professional use, for example as a sole proprietor, contractor or independent representative.

If you and showpath sign an order form or a separate agreement, that document controls where it conflicts with these Terms. Our Privacy Policy and AI processing and sub-processors page form part of these Terms.

showpath is offered to businesses only. It is not intended for personal, family or household use.

2. What showpath is, and is not

showpath is a technology enablement gateway. It lets your users (“Users”, for example your sales reps) scan badges, record conversations they are permitted to record, turn them into notes, link them to accounts, opportunities and contacts, optionally enrich contact and company details through third-party data providers, and draft follow-ups that a User approves or chooses to send automatically through a mailbox or calendar the User connects.

• showpath is not a party to your conversations, your sales relationships, or the messages you send.
• showpath does not give legal, privacy or compliance advice, and nothing in the product (including the recording attestation) is a determination that a particular recording or message is lawful.
• showpath does not decide whom to contact, what to say, or whether to send anything. You and your Users do.

3. Accounts and Users

Users must be at least 18 years old. You are responsible for who you invite, for keeping credentials secure, and for everything done under your workspace, including by Users and by any AI agents or automations you or your Users configure to act through showpath. Tell us promptly at legal@showpath.dev if you believe an account has been compromised.

Workspaces, domains and administration. A workspace can let people with a confirmed email address on its company domain find it, ask to join, or join directly, as its admins choose. An organization that proves it controls a domain (by adding a DNS record we provide) can take over discovery for that domain from a workspace that claimed it only by email. Taking over a domain does not move any workspace’s members or Customer Data. Where a workspace was created by an individual on an organization’s behalf, the organization may ask us to transfer administration of that workspace to it, and we may do so after verifying its authority. Data in a workspace stays in that workspace; we do not move it between workspaces without the instruction of the Customer that holds it.

4. Your data, and our role

“Customer Data” means data you or your Users submit to showpath or that showpath generates for you, including audio, transcripts, notes, badge text and images, contact and company details, enrichment results, and follow-up drafts. As between you and us, you own Customer Data.

• You are the controller (or “business”) for personal data in Customer Data, including data about prospects and other people your Users meet. You decide what is collected and why.
• showpath acts as your processor (or “service provider”). We process Customer Data only to provide, secure and support the service, on your instructions as expressed through these Terms and your use of the product, and as required by law.
• You grant us the rights we need to host, copy, transmit and process Customer Data for those purposes, including through the sub-processors listed on our AI processing page.
• We do not sell Customer Data, and we do not use it to train AI models. We may use aggregated, de-identified information about how the service is used (for example, counts and timings) to operate and improve showpath.
• A data processing addendum is available on request for customers that need one.

5. Recording, consent and notices

Recording laws differ by place. Some jurisdictions allow a conversation to be recorded with the consent of one participant; others require the consent of everyone; venues and events may add their own rules. You are solely responsible for:

• having a lawful basis for collecting and using personal data about the people your Users meet, and giving them any notices the law requires;
• obtaining every consent required before a conversation is recorded, and stopping when asked;
• following venue, event-organizer and employer rules about recording and badge scanning;
• responding to requests from people whose data you hold (we will help as described in our Privacy Policy).

Before a User can record, showpath asks them to accept a recording attestation and keeps a versioned log of that acceptance. The attestation is a safeguard, not a substitute for your own compliance program, and showpath does not verify that consent was obtained.

6. AI features and outputs

showpath uses third-party AI models to transcribe audio, extract badge details, write notes, match captures to records, enrich contacts and companies, and draft follow-ups (“Outputs”). Outputs are generated automatically and may be inaccurate, incomplete, or attributed to the wrong person, account or opportunity.

• You are responsible for reviewing Outputs before relying on them or sending them to anyone.
• Do not use Outputs as the sole basis for decisions that have legal or similarly significant effects on a person.
• As between you and us, you own Outputs generated from your Customer Data, to the extent any rights exist in them. Similar Outputs may be generated for other customers.

7. Connected mailbox and calendar

If a User connects an email account or calendar, showpath can send follow-up emails and create calendar holds on that User’s behalf. Each draft is held for the User’s approval unless the User turns on automatic sending. You are responsible for every message and invitation sent through a connected account, including compliance with anti-spam, e-marketing and telemarketing laws, and with the terms of your email and calendar provider.

8. Optional third-party data providers

Paid contact and company enrichment (currently FullEnrich and Clay) is optional and is only used if your workspace enables it. When enabled, we send those providers the details needed for a lookup, and their own terms and privacy policies govern their data. We pass their charges through as described in your plan. showpath makes no promise about the accuracy, completeness or lawful sourcing of data a provider returns; you are responsible for deciding whether and how to use it.

9. Acceptable use

You will not, and will not let anyone else:

• record anyone without every consent the law requires, or record where recording is prohibited;
• use showpath for surveillance, to profile people based on sensitive characteristics, or to harass or discriminate against anyone;
• send unsolicited bulk messages, or messages that are deceptive or unlawful;
• upload data you have no right to use, or malicious code;
• probe, overload or bypass the security or usage limits of the service, or access another customer’s data;
• resell, sublicense or reverse engineer the service, or use it to build a competing product;
• use showpath in violation of applicable law, including export controls and sanctions.

10. Fees

Fees, usage-based charges (including pass-through enrichment costs) and payment terms are set out in your plan or order form. Unless stated otherwise, fees are non-refundable and exclude taxes, which you are responsible for.

11. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms. This does not cover information that is public, already known, independently developed, or lawfully received from someone else, and either party may disclose information where the law requires.

12. Our intellectual property and feedback

showpath, including its software, design and documentation, belongs to us and our licensors. Subject to these Terms, we grant you a non-exclusive, non-transferable right for your Users to use the service for your internal business purposes during your subscription. If you send us feedback, we may use it without obligation to you.

13. Suspension, termination and deletion

• You may stop using showpath at any time. Either party may terminate for material breach that is not cured within 30 days of notice.
• We may suspend access immediately if we reasonably believe use of the service breaks these Terms or the law, or puts the service, other customers or third parties at risk.
• On termination, your right to use the service ends. You decide how long Customer Data is kept: you can delete it yourself at any time, ask us to export or delete it, or tell us how long to keep it after termination. We delete it from the live service on the timeline you choose, and residual copies in backups expire on their normal cycle.
• Sections that by their nature should survive (including 4 to 6, 8, and 14 to 18) survive termination.

14. Disclaimers

To the maximum extent permitted by law, the service, Outputs and third-party data are provided “as is” and “as available”. showpath disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. showpath does not warrant that any recording, message or use of data is lawful.

15. Limitation of liability

To the maximum extent permitted by law: (a) showpath is not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, including damages arising from reliance on Outputs or third-party data, even if advised of their possibility; and (b) showpath’s total liability arising out of or relating to these Terms or the service will not exceed the fees you paid to showpath for the service in the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply to you.

16. Your indemnity

You will defend, indemnify and hold harmless showpath and its personnel from any third-party claim, and related losses, fines and reasonable costs, arising from: Customer Data; recordings made or messages sent by your Users or through your connected accounts; your use of third-party data providers; or your or your Users’ breach of these Terms or the law.

17. Changes

We may change the service, and we may update these Terms. If a change to these Terms is material we will give reasonable notice (for example, in the product or by email) before it takes effect. Continuing to use showpath after that date means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the courts of the State of Delaware have exclusive jurisdiction, unless your order form says otherwise.

19. General

Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all of its business. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect. These Terms, with any order form, are the entire agreement on this subject.

20. Contact

Questions about these Terms: legal@showpath.dev.